Shipping Policy

Thank you for shopping with us. This policy explains our shipping methods, costs, and delivery timeframes for different types of products.

Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to become active.

International Shipping

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. Delivery times for international orders may vary.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.

Contact Us

For shipping questions, please contact our customer service team.

Physical Products

Shipping Methods

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1 business day (order by 12pm)

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount.

Delivery

We ship to the address provided at checkout. Please ensure your address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses due to customer error.

P.O. Boxes

We can ship to P.O. Boxes using standard shipping only. Express and overnight shipping require a physical address.

Digital Products

Instant Delivery

Digital products are delivered instantly via email after your purchase is confirmed. You will receive a download link or access instructions within minutes.

Download Access

Download links typically remain active for 30 days and allow multiple downloads. Please save your files to a secure location.

Delivery Issues

If you do not receive your digital product within 15 minutes:

Check your spam/junk folder
Verify the email address used for purchase
Contact our support team for assistance

Bookings and Services

Confirmation

After booking, you will receive an email confirmation with:

Date and time of your appointment
Location or virtual meeting details
Provider information
Any preparation instructions

Reminders

We will send you reminder emails 24 hours and 1 hour before your scheduled appointment.

Virtual Appointments

For virtual appointments, you will receive a meeting link in your confirmation email. Please test your internet connection and camera/microphone before the appointment.

Memberships

Instant Access

Upon successful payment, your membership is activated immediately. You will receive a welcome email with login instructions and access details.

Account Setup

If you do not already have an account, one will be created for you. Check your email for account activation instructions.

Member Benefits

As a member, you will have access to all included features and benefits immediately. Some benefits may require additional setup or verification.

Event Tickets

E-Ticket Delivery

Tickets are delivered electronically to your email within minutes of purchase. You can also access your tickets in your account.

Ticket Format

E-tickets can be:

Printed at home and brought to the event
Displayed on your mobile device at entry
Added to your digital wallet (Apple Wallet, Google Pay)

Event Day

Please arrive at least 30 minutes before the event start time. Have your ticket ready for scanning at the entrance.